Returns & Refunds Policy
At Virelli Holdings, every handbag is handcrafted and made to order specifically for each customer. Because of the bespoke nature of our products, we encourage you to review your order carefully before completing your purchase.
Custom-Made Products
As each item is manufactured specifically for you, we do not accept returns, exchanges, or cancellations for change of mind, incorrect colour selection, or incorrect orders placed by the customer.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery by emailing info@virelliholdings.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and its packaging
We will assess your claim and, where appropriate, offer a repair, replacement, or refund in accordance with the Consumer Protection Act.
Manufacturing Defects
If your product has a manufacturing defect that is not the result of normal wear and tear, misuse, accidental damage, or improper care, please contact us as soon as possible. We will inspect the item and determine the appropriate resolution.
Refunds
Where a refund is approved, it will be processed back to your original payment method within 5–10 business days after approval. Processing times may vary depending on your financial institution.
Return Shipping
If a return is approved due to a manufacturing defect, damage in transit, or an error on our part, Virelli Holdings will cover the reasonable return shipping costs.
Returns sent without prior approval will not be accepted.
Questions?
If you have any questions regarding your order or this policy, please contact us at info@virelliholdings.com.